Here are a few of the frequently asked questions.
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in North America & Europe. Because we ship directly from our partners in these countries, your item may take 2-7 Bussiness Days days to arrive. Please do not panic if it does not show up immediately, we promise it's on its way.
Q. How long will it take for my items to arrive?
A. Orders are shipped out directly from our many domestic & international warehouses. Orders take up to 2-7 Bussiness Days (United States) to ship and arrive. We do our very best to fulfill every order that we receive as fast as possible! Please note that these are only estimates.
Q. Where can I place an order from?
A. Currently, you can place an order from the USA only. We plan to branch out to other countries as we grow.
Q. Where is your company located?
A. We have an office in: USA; Supply warehouses in: North America & Europe; High-Quality vendor contacts in: North America & Europe.
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. For any questions please go to our "Contact Us" page and submit your inquiries there.
Q. Can I cancel my order?
A. Yes. Cancellations must be made within 30 minutes of order placement. Send us an email within 30 minutes and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover and Amex.
Q. Can I wear Heal Patch™ while sleeping?
A. DO NOT wear Heal Patch™ while sleeping as this may cause lucid dreams and/or nightmares.
Q. Can I wear Heal Patch™ while exercising?
A. Yes, Heal Patch™ can be worn while exercising. Heal Patch™ does not reduce lung capacity and is safe to wear. If you are having headaches or nausea, please remove the patch and stop any strenuous physical activity. Remember to hydrate!
Q. How many patches come in one box?
A. There are a total of 35 patches in each box. Each Box contains 7 packs and each pack has 5 patches.
Q. How long does one patch last?
A. One patch will last about 4 hours. Please replace your patch every 4 hours if need be. Some people experience that they can go longer than 4 hours with one patch so please listen to your body and switch patches accordingly.
Q. Are there side effects with Heal Patch™?
A. We are happy to say there are no side effects with Heal Patch™, but for medical advice please consult your doctor.
Q. Can I apply Heal Patch™ on wounds or damaged skin?
A. DO NOT apply Heal Patch™ on wounds or damaged skin. If excessive redness or irritation is present, please stop using Heal Patch™ and consult your doctor.
Q. Can you still smoke with Heal Patch™ on?
A. You can, but it is suggested that you don’t smoke and in fact most of our customers report the urge to smoke goes away when you wear these patches after a few days.
Q. How long is one period of treatment?
A. One period of treatment is 28 days, but the majority of our customers report quitting within 14 days.
Q. Am I charged a one time payment or reuccuring charges?
A. When you purchase Heal Patch™, it is a one time payment. We currently do not do subscriptions because we think you won't need to!
Q. How long do I have to use Heal Patch™ for to quit?
A. 90% of our customers quit just after 14 days. This means completely nicotine free.(No more patches) Moreover when you have the patch on, your cravings would be gone.
Q. Does it work for vaping (or other products that contain nicotine)?
A. Absolutely! E-cigarettes actually contain a significant amount of nicotine. Our products are designed to help you quit nicotine. Therefore it works for any products that contain nicotine.
Q. Does it really work?
A. We do get this question a lot. We have helped thousands of people to quit smoking and we have gotten great feed backs. Our customers would speak for us. (Read our reviews below)
Q. Will it make my skin sensitive?
A. Not at all! Our formula has been specially developed to ensure that you will not encounter any sensitivity.
Q. What ingredients are in your product?
A. All our ingredients are plant based. Here's a full list: Natural tobacco extract, Licorice, Clove, Menthol, Citric acid, Hops
Q. How does the Patch work?
A. Our patches have been developed to gently ease your crave with natural plant ingredients, whilst maintaining no damage to your body.
Q. Does it contain Nicotine?
A. Yes 7 mg per patch.
Q. Is Checkout on this site safe and secure?
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.